Return and Exchange Policy
- All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you. CASEJA does not provide prepaid shipping labels.
- Shipping fees are not refundable.
- If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire.
- There will be a 20% restocking fee for all refunds. There is no restocking fee for items returned for store credit.
- Once a return is approved, customers have 7 days to send back their purchase. Returns postmarked after 7 days will be refused and sent back at the customers expense.
- Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).
- CASEJA will provide domestic prepaid return labels only in the event that we have made a mistake. Example: If CASEJA were to send you the incorrect piece of jewelry.
- Custom and solid gold items are not subject to return, due to the fact that each piece is made to order.
- Personalized Item cannot be returned or exchange
Refused or Unclaimed Packages
Packages shipped within the United States and Canada that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.
International Refused Shipments
Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to CASEJA, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.