*** COVID -19 RESPONSE***
We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There maybe some delays in areas under quarantine, please check with your local postal carriers for more info.
We have implemented strict protocols to protect our team and customers, specifically informed by guidance as provided by the CDC.
Your orders will be safely packed and shipped.
Please contact us at firstname.lastname@example.org with any questions or concerns.
We send our thoughts and prayers to those affected. Stay safe, we will get through this together.
Our goal is to provide a smooth internet shopping experience, CASEJA ships orders every business day, Monday through Friday. That means your purchase will be in the mail within two business day after the payment is confirmed.
Tracking & Insurance
After you place your order, we will get ready and ship your package in 48 hours. You'll receive tracking information via SMS text and/or e-mail. All shipments are insured CASEJA will replace your order if your package get lost or damaged during shipment.
**We highly suggest our customers to choose express shipping to prevent any delays due to Covid-19 restrictions.**
UPS First Class:3 - 5 Business Days (Possible delays due to Covid-19)
Canada Post Express Shipping:1 - 2 Business days (Possible delays due to Covid-19)
DHL Express Shipping: 3 - 5 Business days
UPS First Class: 4 -7 Business days (Possible delays due to Covid-19)
TERMS & CONDITIONS
- Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
- In the event that your order cannot be shipped, you will be contacted by one of our customer service representative.
- Orders will be processed and shipped within 3 business days. CASEJA is closed on weekends and all major holidays.
- You will receive an email confirmation with tracking information when your order is shipped.
- CASEJA reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
- Regarding packages that are marked delivered by the carrier, either UPS, CanadaPost or DHL, CASEJA is not liable for lost packages.